Richardson Clean (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

If you have any questions, you may contact us at:

https://www.richardsonclean.ca/contact

1. Information We Collect

We may collect the following personal information when you interact with our website, advertisements, or services:

• Name

• Phone number

• Email address

• Service address

• Service details or notes you provide

• Communication preferences (including SMS consent)

• Website usage data (via cookies and analytics tools)

We only collect information that is necessary to provide our services and communicate with you.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes

• Schedule and complete services

• Send appointment confirmations and reminders

• Communicate service updates

• Send invoices and payment confirmations

• Improve our website and marketing

• Comply with legal obligations

If you opt in to receive SMS messages, we may send:

• Appointment reminders

• Service updates

• Follow-ups

• Occasional service-related communications

You may opt out of SMS messages at any time by replying STOP.

3. SMS Consent

By providing your phone number and opting in to SMS communications, you consent to receive text messages from Richardson Clean related to your service requests.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency varies. Standard message and data rates may apply.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers necessary to operate our business, such as:

• Payment processors

• CRM and scheduling software providers

• SMS communication platforms

• Website hosting providers

• Advertising platforms (Google and Meta) for anonymized tracking and performance measurement

These providers are required to safeguard your information and use it only for business purposes.

5. Advertising & Analytics

We use tools such as Google Ads, Google Analytics, and Meta (Facebook) Ads to understand website traffic and measure advertising effectiveness.

These platforms may use cookies or anonymized tracking technologies. We do not sell personal data. Data used for advertising measurement is anonymized where applicable.

You may adjust your browser settings to disable cookies if you prefer.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. While no system can guarantee absolute security, we take appropriate steps to protect your data.

7. Your Rights

You may:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Withdraw SMS consent at any time

To make a request, contact us at https://www.richardsonclean.ca/contact

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.