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📞 (519) 963-6161 | Windsor-Essex County

Privacy Policy

July 19, 2026

Effective date: July 19, 2026


At Richardson Clean, we come into your home and onto your property — often when you’re not even there. That kind of access only works if you trust us, and part of earning that trust is being clear about how we handle your information and anything we photograph while we’re working.


This page explains, in plain language, what we collect, how we use it, and the promises we make about the photos and videos we take on your property. If anything here raises a question, please just ask — you can reach me directly at the number below.

— Kris Richardson, Richardson Clean

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The short version

If you don’t want to read the whole thing, here’s the heart of it:

  • We only collect the information we actually need to quote your job, do the work, and stay in touch with you.

  • We never sell, rent, or trade your personal information. Not ever.

  • We may take photos or videos of our work — mostly the results, like clean windows or clear gutters. You can ask us not to, or to remove any image, at any time.

  • If we ever share our work publicly (social media, our website, ads), we do it so that your home is not identifiable — no address, no name — unless you’ve specifically told us it’s okay.

  • You can text STOP to opt out of our messages anytime, and you can ask us to see, correct, or delete your information.


The full details are below.

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1. Who we are and how to reach us

Richardson Clean (“we,” “our,” or “us”) is a residential and commercial exterior and interior cleaning company based in Windsor, Ontario, serving the Windsor-Essex region.


If you ever have a privacy question or request, that phone number reaches Kris directly.

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2. What information we collect

We collect information when you contact us, request a quote, book a service, or use our website. Depending on how you interact with us, that may include:

  • Your name

  • Phone number

  • Email address

  • Service address

  • Details or notes you give us about the work

  • Your communication preferences (including SMS consent)

  • Website usage data (through cookies and analytics tools)

  • Publicly available information about your property — for example, online maps or street view — which we may look at to prepare an accurate quote before we visit


We only collect what we genuinely need to provide our services and communicate with you. We don’t ask for information we have no reason to have.

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3. How we use your information

We use your information to:

  • Respond to inquiries and provide quotes

  • Schedule and complete your service

  • Send appointment confirmations and reminders

  • Keep you updated about your service

  • Send invoices and payment confirmations

  • Improve our website and understand what’s working in our marketing

  • Meet our legal and tax obligations


That’s it. We don’t use your information for anything unrelated to running Richardson Clean and taking care of you as a client.

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4. Text messages (SMS)

If you give us your phone number and opt in to text messages, you’re agreeing to receive texts from Richardson Clean related to your service — things like:

  • Appointment reminders

  • Service updates

  • Follow-ups

  • Occasional service-related messages


You can opt out any time by replying STOP. Your mobile opt-in, SMS consent, and phone number are never shared with third parties or affiliates for marketing purposes. Message frequency varies, and standard message and data rates may apply.

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5. Photos and videos we take at your property

Because a lot of our work happens outside — or in places you don’t see every day, like the tops of windows, gutters, and high fixtures — we regularly take photos or short videos while we work. Here’s exactly how that works and what we promise.


How consent works — and how you can change it. When you hire us or ask us for a quote, you’re giving us permission to take work photos and videos at your property and to use them in a non-identifiable way (see Section 6). You don’t need to sign anything — but you’re also never locked in. You can change or fully withdraw that permission at any time, for a single image or for your whole property, and we’ll honour it immediately, no questions asked and zero pushback. Just tell us.


Why we take them. A few reasons, and it actually starts before the job does:

  • To prepare an accurate quote — often the very first photos or video are taken so we can look closely and price your job properly.

  • “Before” photos and video at the start of the work.

  • Video during the work — for example, footage from inside your gutters while we clean them — so you can actually see what was happening up there.

  • A job summary afterward — photos, or a full photo album depending on the job, sometimes marked up with arrows and notes to point out anything we noticed and think you should know about.

  • To confirm the work was completed, and occasionally for a quality check or, if it ever came up, an insurance or dispute record.


What gets photographed — and what doesn’t. Our photos focus on the work: the surface we cleaned and the result. We make a point of keeping personal things out of frame — faces, mail, documents, safes, medicine cabinets, family photos, and anything else that’s clearly private. If something personal ends up unavoidably in a shot, we crop or blur it, or we simply don’t use the image.


Inside and out. This applies to both exterior results and interior work — chandeliers, light fixtures, and the hard-to-reach detail work we do inside a home. Wherever we’re working, the same care in the next point applies.

You’re in control. You can tell us at any time — even in the middle of a job — that you’d prefer we don’t take photos at your property, and we’ll honour that immediately, no explanation needed. You can also ask us to delete any specific image we’ve taken, or to leave your property out of our photos permanently. Any of these is completely fine — no pushback, ever.


How long we keep them. We keep routine work photos for up to 2 years and then remove them, unless they’re tied to an ongoing service record, invoice, or dispute. Any image we’ve used publicly (see the next section) is kept only while it’s in use and taken down on request. (These timeframes are our standard practice; if you’d like something different for your property, just let us know.)

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6. Social media and showing our work

Sharing before-and-after results is part of how a local business like ours earns new clients — but never at the expense of your privacy. So we hold ourselves to a simple rule:


When we share our work publicly — on Facebook, Google, our website, or anywhere else — we do it so that your home is not identifiable. That means no street address, no house number, no client name, and framing that doesn’t give away exactly whose property it is. We may mention a general area (for example, “a waterfront home in LaSalle”) because that helps local neighbours find us and doesn’t identify your house.


We never post live. Anything you see from us on social media is from a job a few days — often a few weeks — ago. It’s never the property we’re working on that day. So a post is never a live signal of where we are or whose home we’re at right now.

If you’d ever like us to feature your home or name you in a review or story, we’ll only do that with your clear, specific permission — and you can withdraw it later and we’ll take the content down.


And if you’d simply prefer we never post anything from your property, tell us once and we’ll make a permanent note on your file.

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7. Advertising and analytics

We use tools like Google Ads, Google Analytics, and Meta (Facebook) Ads to understand how people find our website and to measure whether our advertising is working. These platforms may use cookies or anonymized tracking technologies.

Two promises here:

• We do not sell your personal data. Data used for advertising measurement is anonymized wherever possible.

• Any photo or video from your property that appears in an ad follows the same rule as Section 6 — your home is not identifiable, and we never pair your images with your name or address in advertising.

You can adjust your browser settings to disable cookies if you prefer; parts of the website may work a little differently if you do.

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8. How we share information

We do not sell, rent, or trade your personal information.

We share information only with trusted service providers we rely on to run the business, such as:

• Payment processors

• CRM and scheduling software (for quotes, jobs, and invoicing)

• SMS and communication platforms

• Website hosting providers

• Advertising platforms (Google and Meta) for anonymized measurement

These providers are required to protect your information and to use it only for the purpose of helping us serve you. We may also disclose information if the law requires it.

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9. How we protect your information

We use reasonable administrative and technical safeguards to protect your personal information. No system can promise perfect security, but we take sensible steps to keep your data — and your images — protected and accessible only to the people who need them.

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10. Your privacy rights

You can, at any time:

  • Ask to see the personal information we hold about you

  • Ask us to correct anything that’s wrong

  • Ask us to delete your information (subject to any legal or tax records we’re required to keep)

  • Ask us to delete or stop using any photo or video from your property

  • Withdraw your SMS consent


To make any of these requests, contact us at https://www.richardsonclean.ca/contact or call/text 519-963-6161. As a Canadian business, we handle personal information in line with Canada’s privacy laws (PIPEDA), and we’ll respond to your request promptly.

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11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll post the updated version here with a new effective date. If we ever make a significant change to how we handle photos or videos from your property, we’ll make that clear.

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12. Questions

This is your home and your information, and we’d rather over-explain than leave you wondering. If anything here is unclear, reach out:

Kris Richardson — Richardson Clean 519-963-6161 https://www.richardsonclean.ca/contact

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