Frequently Asked Questions

Hiring a professional like RICHARDSON CLEAN to clean your windows provides several benefits that are hard to achieve with a DIY approach. First, our team has the specialized tools and cleaning solutions to ensure your windows are not only spotless but are also protected from damage. Professionals can remove stubborn dirt, grime, and residue that common household cleaners may leave behind. Second, cleaning windows can be a time-consuming and potentially dangerous task, especially for multi-story homes or buildings. Our trained staff adheres to strict safety protocols, ensuring the job is done safely and efficiently. Additionally, professionally cleaned windows enhance the appearance of your home or business, improving curb appeal and letting in more natural light. Lastly, a regular cleaning schedule with RICHARDSON CLEAN can extend the lifespan of your windows by preventing the buildup of harmful substances that can degrade glass over time. For residents in the Windsor / Essex Area, our comprehensive window and exterior cleaning services are designed to provide the highest level of care and quality, ensuring your satisfaction and peace of mind.

Absolutely! As long as it's not icy on the ground, very windy, or unsafe in some way; the temperature doesn't affect our desire and ability to clean windows. When you love a clean window as much as Kris does, you will understand he "has" to do it. If you happen to feel that window cleaners shouldn't be working in the cold we would suggest you BRING US INSIDE to do your interior glass after we are done outside! We will warm up and you can listen to Kris happily mumble to himself "a window is only as clear as its cleanest side" over and over :-)

Our residential window cleaning service is designed to provide exceptional results and a hassle-free experience. When you choose us, you can expect the following: 1. **Professionalism:** Our team arrives on time, in uniform, and ready to deliver top-quality service. We take great care to respect your home and privacy. 2. **Thorough Cleaning:** We meticulously clean the interior and/or exterior of your windows, removing dirt, grime, and streaks. Our advanced cleaning solutions and techniques ensure a sparkling, streak-free finish every time. We will use traditional methods, especially for a "first-clean", or a Water Fed Pole for those hard-to reach-windows and regularly scheduled cleanings. 3. **Attention to Detail:** We don't just clean the glass; we also wipe window frames, sills, and tracks to ensure your entire window area looks its best. * 4. **Eco-Friendly Products:** We use environmentally friendly cleaning solutions that are safe for your family, pets, and plants, without compromising on effectiveness. 5. **Safety First:** Our technicians are trained to handle all types of windows safely, including those in hard-to-reach places. We adhere to all safety standards to protect both our team and your property. 6. **Satisfaction Guarantee:** We stand by our work with a satisfaction guarantee. If you're not completely happy with the results, we'll make it right. 7. **Communication:** We will confirm your booking, remind you the day before and notify you when your technician is on their way. We will always tell you if we see potential problems with your windows, seals, caulking, and send you photos to make sure you see what we see. Choose Richardson CLEAN for your residential window cleaning needs in the Windsor / Essex area and enjoy clear, bright windows that enhance the beauty and your enjoyment of your home. *Note we will wipe your window frames, tracks and sills as part of our standard service, this does not including detailing of these parts of your windows' system. If you would like to discuss the detailing

At Richardson CLEAN, we offer gutter cleaning, pressure washing, screen cleaning, and exterior house washing. Our services ensure gutters are debris-free, remove grime from surfaces, and maintain your home's exterior. We serve Windsor/Essex in SW Ontario, providing top-notch results for all your home maintenance needs.

Preparing for an exterior window cleaning by Richardson CLEAN is straightforward and ensures that our team can work efficiently and safely. Here are a few steps you can follow: 1. **Clear Exterior Obstacles:** Move any outdoor furniture, planters, or decorative items away from the windows. This provides easy access and prevents potential damage to your belongings. 2. **Close Windows:** Ensure all windows are properly closed and latched. This prevents water from entering your home during the cleaning process. 3. **Remove Window Screens:** If your windows have exterior screens that must be removed from the inside, it's helpful to remove them beforehand. While our team can certainly handle this for you, having them removed in advance can save time. 4. **Inform Us of Any Concerns:** If there are any specific areas you would like us to pay special attention to or avoid, please inform us ahead of time. Communication helps us tailor our service to your needs. 5. **Let us Know if you Have Special Windows** if you have tempered glass, low-e, tinting, coatings or any other non-typical window glass let us know before we get to work. Some standard cleaning techniques can damage certain types of glass. 6. **Provide Access to Water Supply:** Our cleaning equipment may need access to a water supply. It is helpful if you can ensure that outdoor faucets are accessible and in working order, or particularly in cold weather, we will use our own. Following these steps helps ensure that our team at Richardson CLEAN can deliver a thorough and efficient exterior window cleaning service to your utmost satisfaction. Servicing the Windsor / Essex area in SW Ontario, we are committed to providing professional and reliable cleaning solutions for your home or business.

At Richardson CLEAN, we recommend having your windows professionally cleaned at least twice a year to maintain their appearance and functionality. For residential properties in the Windsor/Essex area, scheduling a thorough cleaning in the spring and fall helps remove the buildup of dirt, pollen, and other contaminants that can obstruct views and potentially damage window surfaces. Can you say FISH FLIES?! For commercial properties, more frequent cleanings—every 2-3 months—are advisable to project a professional image and ensure a clean and welcoming environment for clients and employees. Regular window cleaning not only enhances curb appeal but also prolongs the life of your window glass and frames, supporting the overall maintenance of your property. If you have specific needs or conditions, such as living in a high-traffic area or near construction zones, more frequent cleaning may be necessary. Feel free to contact Richardson CLEAN for a personalized cleaning schedule tailored to your requirements.

Yes, at Richardson CLEAN, we offer comprehensive window cleaning services, which include cleaning your window screens as an add-on service to our Window Cleaning service. As a professional Window & Exterior Cleaning Company serving the Windsor / Essex area in SW Ontario, we understand the importance of maintaining the overall cleanliness and clarity of your windows. Our trained technicians will carefully remove, thoroughly clean, and reinstall your window screens if this is part of window cleaning package you wish. This ensures that not only your windows but also your screens remain free from dirt, dust, and grime. If you have any specific requests or concerns about your window screens, feel free to let us know, and we will tailor our services to meet your needs.

We prioritize the quality of our service and your satisfaction. If it rains the day of your scheduled appointment and your windows are not under awnings or roof overhangs, we will proactively reach out to reschedule for the next earliest dry day. Our team closely monitors weather forecasts to minimize disruptions and ensure optimal cleaning conditions. You can count on our professional commitment to providing excellent window and exterior cleaning services, even when Mother Nature doesn't cooperate. Rest assured, we won't charge any additional fees for rescheduling due to weather-related issues. Your convenience and peace of mind are important to us.